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GDPR Compliance

Information about your data protection rights under the General Data Protection Regulation

Last Updated: November 2024

Mistiexpat is committed to protecting the personal data of all individuals, including those located in the European Economic Area (EEA) and the United Kingdom. This page provides information about how we comply with the General Data Protection Regulation (GDPR) and the rights it affords to data subjects.

Data Controller

For the purposes of GDPR, Mistiexpat acts as the data controller for personal data collected through our website and services. Our contact details are:

Mistiexpat
Suite 405, 180 George Street
Sydney NSW 2000
Australia
Email: [email protected]

Legal Basis for Processing

We process personal data under the following legal bases as defined by GDPR:

  • Consent: When you have given clear consent for us to process your personal data for a specific purpose, such as receiving marketing communications.
  • Contract: When processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject.
  • Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and interests.

Your Rights Under GDPR

If you are located in the EEA or UK, you have the following rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data. We may charge a small fee for this service in certain circumstances.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data, under certain conditions. This is also known as the "right to be forgotten".

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Object to Processing

You have the right to object to our processing of your personal data, under certain conditions, particularly where we are relying on legitimate interests as our legal basis.

Right to Data Portability

You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.

Rights Related to Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. In certain circumstances, we may extend this period by two further months where necessary, taking into account the complexity and number of requests.

We may need to verify your identity before processing your request. If your request is manifestly unfounded or excessive, we may charge a reasonable fee or refuse to act on the request.

International Data Transfers

As Mistiexpat is based in Australia, any personal data we collect may be transferred to and processed in Australia. When transferring personal data from the EEA or UK, we ensure appropriate safeguards are in place to protect your data, including:

  • Standard contractual clauses approved by the European Commission
  • Compliance with applicable data protection laws

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. When determining retention periods, we consider:

  • The nature and sensitivity of the data
  • The potential risk of harm from unauthorised use or disclosure
  • The purposes for which we process the data
  • Legal requirements

Data Security

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of data where appropriate
  • Regular testing and evaluation of security measures
  • Staff training on data protection
  • Access controls limiting who can access personal data

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of individuals, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to individuals, we will also notify affected individuals without undue delay.

Complaints

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. For EEA residents, this would be the supervisory authority in your country of residence. For UK residents, this is the Information Commissioner's Office (ICO).

We encourage you to contact us first so we can address your concerns directly.

Changes to This Notice

We may update this GDPR information from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

For questions about this GDPR notice or our data protection practices, please contact:

Mistiexpat
Suite 405, 180 George Street
Sydney NSW 2000
Australia
Email: [email protected]